Refund policy

RETURN AND REFUND POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only if the product is faulty and not as described. For more information on our return policy, please contact contacts our customer service team at https://puezbrand.com

 

​Returns

​You have the right to return and refund if the Product is defective or not as described. All items must be inspected upon delivery and signed for accordingly. If the Products we deliver to you are defective or are not as described on our Website, you should contact us and report such defect or misdescription as soon as possible, we ask that this is within 15 days from delivery of the Products and if possible we ask that you send us a photograph as evidence of the defective or misdescribed Product - this will assist in processing your replacement/refund quickly.

All returns must be postmarked within 15 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

If the period of 15 days has elapsed since the purchase, we can't, unfortunately, offer you a replacement or accept your return request

 

Return and Shipping Process

To return an order, you must contact us via email to obtain further instructions at https://puezbrand.com Returns will not be accepted without approval from our customer service team.

If your return is approved, we will communicate shipping details with next steps. You will be responsible for paying shipping costs with regard to the items that you wish to return.  You must ensure goods are properly packaged to avoid damage while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Non-returnable items are:

  • Gift cards

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form on our website or through email at puezbrand@gmail.com, and a member of our staff will get back to you.

This document was last updated on October 13, 2022